Returns and exchanges

Returns and Exchanges

Return and Exchange Information

Return and Exchange Deadline: If you wish to return or exchange an item, please contact our store through our online customer service within one week of receiving the goods.

Cash on Delivery: Within 7 days of receiving the goods.

Return Shipping Cost: Customers only need to pay the return shipping cost.

We require you to return the goods to our store within one week of receiving notification.

Upon receiving notification, we will immediately provide the customer with complete details, including the return address.

Please note that we will not accept returns or exchanges if you contact us or return the goods after the above deadline, whether due to our error or for customer convenience.

Non-Returnable and Non-Exchangeable Items:

Please note that the following categories of goods are not eligible for return or exchange:

Items shipped more than one week ago.

Used items.

Products, packaging, or accessories that are damaged or missing will not be accepted for return or exchange.

If the order does not match the recipient and the reason is other than a product defect, returns or exchanges will not be accepted.

[Defects caused by our negligence]

If the defect is due to our error, such as product damage, we will partially replace the item or issue a refund.

Process:

Return Address: Arie Cosmo LLC

Return and Exchange Contact Number: 16738459377

Please contact us by email or phone within one week of receiving the product and provide the following information:

Name

Address

Phone number

Email address

Product name

Reason for return/exchange

Order number

Our store will provide instructions on how to return the goods.

Please return your product to our store using the "Cash on Delivery" method.

Please be sure to contact us in advance. We will not accept returns or exchanges if you do not contact us beforehand.

Please use a trackable shipping method for returns. We also require you to carefully package the product and mark it as "fragile" if necessary. If the package arrives at our store with damage that was not reported in advance as the reason for return, we will not accept exchanges, returns, or refunds. Thank you for your understanding.

Once the returned product is confirmed to have arrived, we will process the exchange or refund.

[Returns for Customer Convenience]

Customers can return goods according to their needs, only paying the return shipping cost.

The return process in this case is as follows. 1. Please contact us via email or phone within one week of receiving the product and provide the following information:

Name

Address

Phone number

Email address

Product name

Reason for return

Order ID (found in the order confirmation email sent by our store after purchase)

2. We will provide return instructions.

3. Return the product to our store. (In this case, the shipping cost will be borne by the customer)

Please fill out the "Return/Exchange Contact Form" at the end of your purchase receipt and return it with the product.

Please be sure to contact us in advance via email or phone. Please note that we will not accept returns if you do not contact us beforehand.

Please use a trackable shipping method for returns. We also require you to carefully package the product and mark it as "fragile" if necessary. If the package arrives at our store with damage that was not reported in advance as the reason for return, we will not accept exchanges, returns, or refunds. Thank you for your understanding.

4. After confirming the arrival of the returned goods, we will process the refund.

【Convenient Exchange for Customers】

We apologize, but we are unable to provide exchange services for customers. If you wish to change the size after receiving the product, please return the order and repurchase the desired item.

【Order Cancellation】

Since we begin preparing for shipment immediately after sending the order confirmation email, we will not accept order cancellations or changes after this time. In this case, we will treat it as a product return for the customer's convenience.

【Cash on Delivery Customers】

Customers who choose cash on delivery must pay in cash upon receipt of the goods. If the order address and delivery address are different, please confirm in advance.

Email: bichnhungvu862@gmail.com

Phone: 16738459377