Shipping Policy

Shipping Costs and Destinations

Thank you for shopping on our platform. International shipping may be delayed due to natural disasters or inclement weather. To track your order, please contact sabraj706@gmail.com and we will provide you with a tracking number.

Currently, we only support shipping to 16 European countries/regions: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, and Germany. Please note that all our products are tax-inclusive, and you will not be charged any additional taxes.

Shipping Time

Countries/Regions: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany.

Processing Time: 3-5 business days

Shipping Time: 5-8 business days

Shipping Cost: Free

Courier Company: GLS/FAN

Total Delivery Time = Processing Time + Shipping Time (depending on location) = 5-13 business days

Order Processing Time

This is the time from when the buyer places the order to when the seller hands the goods over to the shipping service provider.

Orders are usually shipped within 3-5 business days after order/payment confirmation. Orders placed on weekends may be delayed.

Our warehouse is only open during business hours from Monday to Friday (excluding holidays). In this case, we will take measures to minimize shipping delays.

Shipping

All products are shipped free of charge.

Courier: We usually use the following courier companies: GLS/FAN

Shipping Area

Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany.

Order Tracking

You will receive an email after your order has been shipped. We will provide you with a tracking number (valid for 24 hours, click here to track your order). Note: During special events or holidays, delivery times may be longer. Tracking information may take 48 to 72 hours to update.

If you are unable to track your package correctly, please contact us, and we will resolve the issue within 48 hours.

Delivery Delays

Delivery may be delayed due to the following reasons:

Courier issues

Bad weather

Supply constraints

High volume of shipments

Staff shortages

If your order is delayed, please contact us by email at bichnhungvu862@gmail.com, and we will confirm with the courier as soon as possible. Thank you for your understanding and support.

Order Cancellation and Changes

Before Shipment

Cancellation/Address Change/Product Change: Free

After Shipment

⚠ Note! We cannot change, stop, or cancel orders that have already been shipped.

If you refuse delivery, the package will be returned to our warehouse and will be considered a return.

In this case, we will refund the payment using the original payment method (minus shipping costs).

➡ Therefore, we recommend that you carefully check your shipping address before placing your order.

Tax Information

In special circumstances, your order may be subject to customs duties levied by your country's government, not by our website. You will be responsible for all customs duties.

We apologize for any inconvenience this may cause, but we have no control over your country's customs authorities. We recommend that you contact your local customs office for more information about taxes, duties, and tariffs.

Contact Us

📧 Email:bichnhungvu862@gmail.com

📞 Phone: 16738459377